Community Guidelines

We created this community to give you a supportive, accepting and safe place where everyone feels comfortable and welcome. In order to make sure it stays that way we need everyone to stick to the community guidelines and our terms of use. If you don’t, you may find your posts deleted and/or your account disabled. 

Please be aware that this is an anonymous platform for students to connect from institutions around the world. You must be a student to use our platform. Please do not mention your place of study in posts.

We’re Supportive

We all hate it when we reach out for help, and get responses like “get over it” or other tough love. Don’t be that person, listen and respond with compassion.

 

Listening and asking follow up questions is the best way to help someone. Don’t try to solve their problems. Most people are just looking for someone to relate to their feelings.

 

Everyone can help someone. We don’t need a special expertise to help, just a genuine interest to listen to others.

 

What works for one person, will not work for others. Instead of suggesting specific self-help strategies suggest that someone finds something healthy and sustainable that works for them.

 

You must be at least 16 years old to use this service. Users under the age of 16 will have their accounts removed. If you are under 16 you agree not to use the site.

We’re Respectful

Everyone here should feel comfortable to openly share their story, feelings and challenges without fear. If someone has shown the courage to open up we ask that you respond supportively, with empathy and encouragement. Avoid being judgmental.

Any posts that appear to target individuals with the intention of degrading them, shaming them or abusing them will be removed. This includes posts that cause harm or damage the reputation of another user.

We Keep it Clean

People here will sometimes post about strong topics that can stir emotions. We encourage you to express yourself but do not be abusive, offensive or swear excessively. Sexist, racist homophobic or transphobic posts are not allowed and will be removed.

 

Sexually explicit posts, nudity and requests for dating will be removed - our community is not the place for this.

 

Posts describing or showing graphic violence or abuse can be upsetting for others and will be removed.

 

Posts that encourage or condone illegal or criminal acts will be removed.

We Stay Safe

Sometimes life sucks, and we want to support you through those moments. Tell us the bad, good and “meh” and share your difficult feelings. With that said, we don’t allow talk of dangerous, unsafe or violent acts as posts of this kind can be dangerous and triggering to others. Adding a trigger warning does not mean that these posts are ok.

 

We do not allow any posts that promote or encourage self-injury or suicide. It's ok to talk about your feelings around self-harm and suicide but please don’t post graphic descriptions or images or any detail about methods and plans.

 

Please don’t talk specifically about calories, measurements, amounts of food eaten, images of weight loss or methods of gaining or losing weight.

 

We do not allow posts that talk an active suicide attempt or self-harm - if you need help please contact your local support service, call the emergency services or go to your nearest emergency department.

We Take Care of Ourselves

We encourage you to support others when you can but don’t take on too much. Sometimes we all need a break. If you are feeling things are getting on top of you please seek professional support - check out the 'I need help' section and your student services section, both in the sidebar of the app, for further information. Please also be mindful of how much personal information you share here- remember it is a global student support network.

We Stay on Track

We are a peer-to-peer community. No advertising please - the site is for personal use only. This includes content advertising items whether for sale or donation. This also includes fundraising, crowdfunding, sponsorship sites and research.

Our community  is our house. We can control what happens here. But once you connect with users outside of the platform, we cannot control what happens. Please do not share personal details with anyone you do not know. We will remove any telephone numbers or address information posted on the site. We will also remove any private information that identifies your place of study.

We’re also not a place for dating and hookups - there are lots of other places for that!
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We Guard Our Community

Please help us to keep this community safe. If you read or see something concerning, please flag it. This will alert our admin team who will review it. People rarely join with intent to cause trouble, but we will block those that do. Bullying is not cool. If you’re bullying someone we will suspend you. If you continue to bully we will take action to block your device and or we may report your activities to relevant authorities. Any sign of predatory behavior will lead to users being immediately banned and potentially being reported to the police.

Our buddies are awesome volunteers who are giving their time to offer support. They’ve gone through some peer support training, they are not professionals. Take time today to thank them for what they are doing, and make sure to respect and support them.

If your post or comment is not appearing, it may have been removed for a violation of these values or it may simply be stuck in a spam filter.  Please email support@talklife.co and we'll be happy to discuss why the content was removed. If we have made a mistake please try to be understanding and patient. We will get through support requests as fast as we can.

Our admin team are professional trust and safety staff and are not allowed to share their email or social media accounts with you. If you need to contact a member of the staff team, please email support@talklife.co.

Posts directly targeting volunteers or admin staff on the platform will be removed. If you want to discuss moderation please email us at support@talklife.co.

Sometimes peer support isn’t the best option for your situation.

We are a peer support community and is not a crisis support service. If you are in need of crisis or professional support please check out the 'I need help' section and your student services section both in the sidebar of the app. We may, if we are concerned about your welfare and suspect you are at risk of harm to yourself, contact your place of study to enable them to offer additional support.

 

If your post hasn’t received a comment then it doesn’t mean the community doesn’t care. A member might not always know how to respond to your situation or may not have seen your post. If you need an immediate response, please consider reaching out to someone in person or over an emergency line.

 

http://talklife.co/get-professional-help-now.